Terms
Shipping
Standard US shipping via USPS Priority Mail, or Fedex Ground Delivery. A tracking number will be emailed to you once shipped. Expedited shipments will be charged separately. Please contact me to expidite shipping.
Shipping rates are calculated in the cart. Free Shipping on orders over $250 in the US only.
International Shipping Rates are a flat rate of $25
All artwork and jewelry is insured for loss or damage during shipping. Carrier's restrictions may apply
Damaged Shipments: PLEASE NOTE: Except in the case of concealed damage, receipt of the shipment by the recipient without written notice of damage on the airbill is prima facie evidence that the shipment was delivered in good condition. Carrier may void any claim.
Please contact me within 24 hour of receipt of shipment if damaged.
Lost Shipments: If 48 hours have lapsed after the estimated delivery date, and you still haven't received your shipment, please contact me.
Privacy Policy
I am committed to the security and protection of your privacy and sensitive information. I use the information I collect to process your order speedily and to contact you if I have questions about your order.
The use of your personal contact information is for my internal use only. I do not share, rent or sell your information to any outside companies or organizations and that's a promise. I hate spam as much as you do. Occasionally, I may use your email or mailing address to provide you with information about new products or services I believe may be of interest to you. I will never contact you via telephone regarding sales promotions. You may request to be removed from my mailing list by contacting me and write "REMOVE" as the subject of your message or writing to me at:
Tandi Venter Fine Art
5943 N. IPM Drive
Parker, CO 80134, USA
Payment
I accept all major credit cards and e-checks. Payments processed via PayPal.
Security
Online purchases are handled by Mal's E-commerce and secured by Thawte and McAfee
For more information you can view their web site.
Return Policy
Original Paintings, Archival Prints, and Jewelry - excluding Commissioned Artwork: If for any reason you are not completely satisfied with your purchase, please notify me within 24 hours of receipt, and you may return it within 7 Days of receipt and receive a replacement or full refund for the price of the product. Shipping charges will not be refunded.
Send me an email. Please include in the message box your order/invoice number and item, a brief description of the reason for the return, and let me know whether you are seeking a replacement or a refund. Your request processes within 48 hours and you will receive an email letting you know your replacement is under production. Ship your item(s) in the original box or tube. Please return your item(s) via a trackable method.
Commissioned Artwork returns are subject to the terms in the Contract to Commission an Artwork.
